General Terms and Conditions for Travel
Silent Summits Max Haustein
(Package travel pursuant to §§ 651a et seq. German Civil Code – BGB)
1. Scope of Application
These General Terms and Conditions apply to all package tours offered and operated by Silent Summits Max Haustein (hereinafter referred to as the “Tour Operator”). By making a booking, the customer accepts these Terms and Conditions.
2. Conclusion of Contract
By submitting a booking, the customer makes a binding offer to conclude a package travel contract. The contract is concluded upon receipt of the booking confirmation issued by the Tour Operator.
3. Services
The scope of contractual services results from the service description on the website and the booking confirmation. Only the services explicitly listed therein are included. Any services not expressly mentioned are not included and must be paid for by the customer.
4. Participation Requirements
(1) Participation requires the use of the customer’s own fully electric vehicle.
(2) The participant is responsible for ensuring that the vehicle is roadworthy, technically sound, and suitable for alpine routes.
(3) Each participant is solely responsible for complying with all applicable traffic regulations.
(4) The Tour Operator assumes no responsibility for the driving behavior or driving decisions of the participants.
5. Minimum Number of Participants
The minimum number of participants is three vehicles.
If this minimum number is not reached, the Tour Operator may withdraw from the contract up to 14 days prior to the start of the trip.
6. Payment
(1) Upon receipt of the booking confirmation, a deposit of 30% of the total travel price is due.
(2) The remaining balance must be paid no later than 14 days prior the the start of the trip.
(3) Payments are due only after receipt of the security certificate in accordance with § 651r BGB.
7. Withdrawal by the Customer
The customer may withdraw from the contract at any time prior to the start of the trip. The decisive factor is the receipt of the withdrawal notice by the Tour Operator.
The following cancellation fees apply:
up to 30 days before departure: 30%
29–14 days before departure: 40%
13–7 days before departure: 60%
from 6 days before departure / no-show: 90%
The customer is free to prove that no damage or a significantly lower damage has occurred.
8. Withdrawal by the Tour Operator
The Tour Operator may withdraw from the contract if:
the minimum number of participants is not reached, or
force majeure or unforeseeable events significantly impede or endanger the performance of the trip.
In such cases, all payments already made will be refunded in full.
9. Changes to the Itinerary
Changes to individual travel services, in particular routes, schedules, or the sequence of program items, are permitted if they are required for objective reasons (e.g. weather conditions, road or pass closures, traffic conditions, safety considerations).
10. Liability
The Tour Operator is liable within the scope of the statutory provisions for the proper performance of the travel services.
Liability for damages resulting from injury to life, body or health, as well as liability in cases of intent or gross negligence, remains unaffected.
The Tour Operator shall not be liable for damages resulting from the participant’s own responsibility, particularly in connection with the operation of the vehicle.
11. Duty to Cooperate
In the event of disruptions, the traveler is obliged to cooperate within reasonable limits to remedy the disruption and minimize any potential damage.
12. Passport, Visa and Health Requirements
The traveler is solely responsible for complying with all passport, visa, and health regulations relevant to the trip.
13. Data Protection
Personal data is processed in accordance with the privacy policy published on the Tour Operator’s website.
14. Jurisdiction and Applicable Law
German law shall apply.
The place of jurisdiction shall be the registered office of the Tour Operator, insofar as legally permissible.
15. Severability Clause
Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.